Every question reaches the right person.
Notices, notifications and parent queries with a real path — class teacher, HOD, principal, institution — plus email and SMS through one engine you can actually observe.
What it looks like today.
WhatsApp is the school's inbox
Questions land on personal numbers, get lost in groups and never reach the person who can answer.
No escalation path
When a class teacher can't resolve something, it either stalls or jumps straight to the principal.
Did the message go out?
Emails and SMS are fired and forgotten; nobody can tell which parent actually received the notice.
Queries that climb the right ladder.
A ticket moves up the hierarchy only when it needs to — and everyone can see where it is.
- 1Parent raises a query from the app
- 2Class teacher responds or escalates
- 3HOD and principal see it in their queue
- 4Institution admin sees the whole picture
- 5Notices and results go out through the same engine
Everything needed, nothing bolted on.
Notices & notifications
Targeted by school, class, section or role; delivered in-app and, where configured, by email and SMS.
Parent queries with a hierarchy
Raised to the class teacher, escalated to HOD, principal and institution admin with SLA-style timers and internal notes.
One comms engine
Email and SMS go through a single chokepoint with provider abstraction (Resend, MSG91) and delivery logs.
OTP & secure login flows
The same engine carries OTPs and MFA codes, with rate limits and hashing — never logged in plain text.
Child-scoped parent app
Parents receive and see only what concerns their own child.
Templates & audit
Reusable templates; every delivery attempt recorded for support and compliance.
Common questions.
Parents use the MANEXA parent portal for the school; it shows only their child's information.